Privacy Policy

Introduction

JÚLIO CÉSAR VIEIRA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our furniture manufacturing services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a furniture manufacturing company, we may collect the following types of information:

• Customer Information: Name, address, phone number, and email for orders and deliveries.
• Identification: CPF/CNPJ for fiscal receipts (nota fiscal) when requested.
• Order Information: Product specifications, custom design requirements, and measurements.
• Payment Information: Billing details and payment records.
• Delivery Information: Address and contact details for furniture delivery.
• Project Details: Photos, drawings, or specifications for custom orders.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill furniture orders
• To manufacture custom furniture to your specifications
• To communicate about order progress and completion
• To arrange furniture delivery
• To provide warranty support
• To issue invoices and fiscal receipts
• To improve our products and services

Custom Orders

For custom furniture projects, we collect detailed specifications including dimensions, materials, colors, and design preferences. We may request photos of your space or existing furniture for reference. This information is used solely for manufacturing your order and may be retained for reference in case of repeat orders or warranty service.

Manufacturing Process

During the manufacturing process, we may contact you to clarify specifications or discuss design options. Project information is shared only with workshop staff directly involved in producing your furniture. We maintain production records to ensure quality and support warranty claims.

Delivery Services

When arranging furniture delivery, we collect your address and contact information to schedule and complete delivery. This information may be shared with our delivery personnel or contracted delivery services. We may contact you to confirm delivery times and provide updates.

Payment Processing

Payments are processed through secure methods. We retain billing records as required for accounting purposes. Card payments, bank transfers, and PIX transactions are recorded for fiscal purposes. We do not store complete credit card numbers.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF or CNPJ, we collect your identification as required by tax regulations. This information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Product Warranty

We maintain order records to support warranty claims on our furniture. This includes proof of purchase, product specifications, and customer contact details. Warranty records are retained for the duration of the warranty period and as needed for service purposes.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Order records and customer information are stored securely. Access to customer information is limited to authorized personnel.

Data Retention

Transaction records are retained for the periods required by Brazilian tax regulations. Custom order specifications may be retained to facilitate repeat orders or warranty service. Delivery records are retained for service verification purposes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With delivery services for furniture delivery
• With material suppliers for special order materials
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request copies of order records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request removal of custom design specifications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to customers. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: